What gets measured gets done

It is true isn’t it? But let’s be careful we measure the right things!

Sometimes measures that worked in the past, are no longer so effective. Moreover the measures we formally used to motivate the team may now be counter-productive. For example measuring and publishing individual productivity when there isn’t enough work can produce the wrong results. The staff charge time to clients where, in busier times, they would have worked more quickly and charged less because they were busier. The client is billed more in a down-turn and gets upset and goes elsewhere.

We actually lose clients when what we need is more clients and more work from existing clients. So how about measuring our effectiveness at winning new work? i.e. a sales measure

About drstevelewis

Good leadership is essential for any project to succeed. I specialise in the most difficult leadership challenges; those involving the way we relate to other people or the way they relate to us. With a background of many years in business and an earlier training in medicine I combine the two in a unique consultancy.
This entry was posted in Failure, Finding success in business, Intelligence, KPI, Leadership, Success, Teamwork and tagged , , , , , . Bookmark the permalink.

2 Responses to What gets measured gets done

  1. Pingback: Melody the man-eating tiger | Dr Steve Lewis's Blog

  2. Smith says:

    How will you balance the risk of losing the bigger picture by focusing on the various measures of specific elements?

    I have seen cases where I am asked to give feedback on help-desk staff or the answer given, but the company didn’t measure if the answer led me to leave the company even it was delivered “friendly” and “within 10 seconds”.

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